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Home This Global Survey Reveals a Brutal Truth About AI in Customer Service. Here’s What Every Leader Needs to Hear.

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This Global Survey Reveals a Brutal Truth About AI in Customer Service. Here’s What Every Leader Needs to Hear.

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May 26, 2026

This Global Survey Reveals a Brutal Truth About AI in Customer Service. Here’s What Every Leader Needs to Hear.

This Global Survey Reveals a Brutal Truth About AI in Customer Service. Here’s What Every Leader Needs to Hear.

New data reveals how customers really feel about AI in service, and why human connection still plays a critical role in trust, loyalty and growth.

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Updated May 26, 2026

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