‘Sorry’ Is the Most Overused Word in Your Inbox — and It’s Costing You Credibility

‘Sorry’ Is the Most Overused Word in Your Inbox — and It’s Costing You Credibility ‘Sorry’ Is the Most Overused Word in Your Inbox — and It’s Costing You Credibility

Reflex apologies like “sorry for the delay” and “friendly reminder” quietly undermine how confident and credible you sound at work — here’s how to write emails that land with clarity instead.

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