Tawfiq Al-Rabiah, Minister of Hajj and Umrah
Minister of Hajj and Umrah Tawfiq Al-Rabiah said the Pilgrim Experience Program exceeded its 90% target by facilitating and measuring the experiences of Umrah performers and Hajj pilgrims. 
Speaking at the Hajj Conference and Exhibition in Jeddah, Al-Rabiah said the program aims to ease pilgrims’ arrival, provide high-quality services, and enrich their religious and cultural experiences.
He said the program includes KPIs measuring the number of Umrah performers, the quality of their experiences and those of Hajj pilgrims, and the number of qualified historical, Islamic and cultural sites. An integrated plan, regular meetings, performance indicators and a project management framework for Hajj and Umrah have also been established, with results now visible on the ground.
He added that coordinated government efforts had helped achieve a 93% satisfaction rate for services provided to pilgrims ahead of the Hajj season.
Tawfiq Al-Rabiah, Minister of Hajj and Umrah
Minister of Hajj and Umrah Tawfiq Al-Rabiah said the Pilgrim Experience Program exceeded its 90% target by facilitating and measuring the experiences of Umrah performers and Hajj pilgrims.
Speaking at the Hajj Conference and Exhibition in Jeddah, Al-Rabiah said the program aims to ease pilgrims’ arrival, provide high-quality services, and enrich their religious and cultural experiences.
He said the program includes KPIs measuring the number of Umrah performers, the quality of their experiences and those of Hajj pilgrims, and the number of qualified historical, Islamic and cultural sites. An integrated plan, regular meetings, performance indicators and a project management framework for Hajj and Umrah have also been established, with results now visible on the ground.
He added that coordinated government efforts had helped achieve a 93% satisfaction rate for services provided to pilgrims ahead of the Hajj season.
