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Klarna Is Hiring Customer Service Agents After AI Couldn’t Cut It on Calls, According to the Company’s CEO

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May 9, 2025
Klarna Is Hiring Customer Service Agents After AI Couldn’t Cut It on Calls, According to the Company’s CEO Klarna Is Hiring Customer Service Agents After AI Couldn’t Cut It on Calls, According to the Company’s CEO

Klarna released an AI chatbot and implemented an AI-induced hiring freeze last year.

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