The General Authority of Civil Aviation (GACA) issued the index classifying air transport service providers and airports based on the number of complaints filed by travelers in August 2026.
The total number of complaints submitted by passengers against airlines stood at 2,402, up 4% from 2,313 in August 2025.
First: Classification of National Carriers
Rank
Carrier
Complaints per 100,000 passengers
Complaint handling rate
1
Saudia
22
100%
3
Riyadh Air
52
97%
2
flynas
57
100%
4
Flyadeal
108
97%
Most Frequent Complaints:
1- Flights
2- Tickets
3- Luggage services.
4- Passenger services
Second: Airport Classification
The total number of complaints submitted by passengers against airlines stood at 94, down 33% from 140 in August 2025.
King Khalid International Airport reported the lowest number of complaints among international airports that receive more than six million passengers annually, recording 11 complaints per 100,000 passengers, with a timely complaint closure rate of 100%.
Taif International Airport reported the lowest number of complaints among international airports that receive less than six million passengers annually, recording 2 complaints per 100,000 passengers, with a timely complaint closure rate of 100%.
International Airports (Receiving over six million passengers annually)
Airport
Complaints per 100,000 passengers
No. of complaints
Complaint handling rate
King Khalid International Airport
0.3%
11
100%
International Airports (Receiving less than six million passengers annually)
Airport
Complaints per 100,000 passengers
No. of complaints
Complaint handling rate
Taif International Airport
1%
1
100%
Domestic Airports
Airport
Complaints per 100,000 passengers
No. of complaints
Complaint handling rate
Wadi Al-Dawasir Airport
7%
1
100%
Key Highlights
Metric
Value
Total complaints submitted against airports
94
Total complaints submitted against carriers
2,402
Carriers with least complaints
Saudia (22 complaints per 100,000 passengers)
Highest complaint handling rate
Saudia and flynas (100%)
Most frequent complaints:
Flights, then tickets and luggage services
GACA stated that the monthly index is developed to inform travelers about service quality, promote transparency, and encourage healthy competition in the aviation sector.
The General Authority of Civil Aviation (GACA) issued the index classifying air transport service providers and airports based on the number of complaints filed by travelers in August 2026.
The total number of complaints submitted by passengers against airlines stood at 2,402, up 4% from 2,313 in August 2025.
First: Classification of National Carriers
Rank
Carrier
Complaints per 100,000 passengers
Complaint handling rate
1
Saudia
22
100%
3
Riyadh Air
52
97%
2
flynas
57
100%
4
Flyadeal
108
97%
Most Frequent Complaints:
1- Flights
2- Tickets
3- Luggage services.
4- Passenger services
Second: Airport Classification
The total number of complaints submitted by passengers against airlines stood at 94, down 33% from 140 in August 2025.
King Khalid International Airport reported the lowest number of complaints among international airports that receive more than six million passengers annually, recording 11 complaints per 100,000 passengers, with a timely complaint closure rate of 100%.
Taif International Airport reported the lowest number of complaints among international airports that receive less than six million passengers annually, recording 2 complaints per 100,000 passengers, with a timely complaint closure rate of 100%.
International Airports (Receiving over six million passengers annually)
Airport
Complaints per 100,000 passengers
No. of complaints
Complaint handling rate
King Khalid International Airport
0.3%
11
100%
International Airports (Receiving less than six million passengers annually)
Airport
Complaints per 100,000 passengers
No. of complaints
Complaint handling rate
Taif International Airport
1%
1
100%
Domestic Airports
Airport
Complaints per 100,000 passengers
No. of complaints
Complaint handling rate
Wadi Al-Dawasir Airport
7%
1
100%
Key Highlights
Metric
Value
Total complaints submitted against airports
94
Total complaints submitted against carriers
2,402
Carriers with least complaints
Saudia (22 complaints per 100,000 passengers)
Highest complaint handling rate
Saudia and flynas (100%)
Most frequent complaints:
Flights, then tickets and luggage services
GACA stated that the monthly index is developed to inform travelers about service quality, promote transparency, and encourage healthy competition in the aviation sector.
