Logo ofThe General Authority of Civil Aviation (GACA)
The General Authority of Civil Aviation (GACA) released today, Oct. 26, classification index of air transport service providers and airports for September 2025, based on the number of passenger complaints received by the authority during the month.
GACA noted 1,778 passenger complaints against air carriers, the authority stated on X platform.
Saudi Arabian Airlines (Saudia) received the least complaints, at 24 per 100,000 passengers, with 100% resolved within the specified timeframe.
flynas came second with 35 complaints per 100,000 passengers and a 100% on-time resolution rate, while Riyadh Air came third with 57 complaints per 100,000 passengers and 98% resolution tate. flyadeal placed fourth with 101 complaints per 100,000 passengers and 94% closure rate.
The authority noted that the most common complaints in September were related to flights, followed by baggage services and tickets.
King Khalid International Airport reported the lowest number of complaints, at 0.1% per 100,000 passengers, among international airports that receive over six million passengers annually, with a timely complaint closure rate of 100%.
Among international airports with less than six million passengers annually, Prince Naif International Airport in Qassim ranked lowest with 1% per 100,000 passengers, totaling one complaint, and a 100% resolution rate.
For domestic airports, King Saud Airport in Al-Baha reported the fewest complaints, at 3% per 100,000 passengers, with one complaint in total, all resolved within the specified timeframe.
Logo ofThe General Authority of Civil Aviation (GACA)
The General Authority of Civil Aviation (GACA) released today, Oct. 26, classification index of air transport service providers and airports for September 2025, based on the number of passenger complaints received by the authority during the month.
GACA noted 1,778 passenger complaints against air carriers, the authority stated on X platform.
Saudi Arabian Airlines (Saudia) received the least complaints, at 24 per 100,000 passengers, with 100% resolved within the specified timeframe.
flynas came second with 35 complaints per 100,000 passengers and a 100% on-time resolution rate, while Riyadh Air came third with 57 complaints per 100,000 passengers and 98% resolution tate. flyadeal placed fourth with 101 complaints per 100,000 passengers and 94% closure rate.
The authority noted that the most common complaints in September were related to flights, followed by baggage services and tickets.
King Khalid International Airport reported the lowest number of complaints, at 0.1% per 100,000 passengers, among international airports that receive over six million passengers annually, with a timely complaint closure rate of 100%.
Among international airports with less than six million passengers annually, Prince Naif International Airport in Qassim ranked lowest with 1% per 100,000 passengers, totaling one complaint, and a 100% resolution rate.
For domestic airports, King Saud Airport in Al-Baha reported the fewest complaints, at 3% per 100,000 passengers, with one complaint in total, all resolved within the specified timeframe.
