Logo ofGeneral Authority of Civil Aviation (GACA)
The General Authority of Civil Aviation (GACA) issued the index for the classification of air transport service providers and airports based on the number of complaints filed by travelers with the authority in July 2026. 
The total number of complaints submitted by passengers against airlines stood at 1,718, a decrease of 13% compared to 1,974 complaints in July 2025.
First: Classification of National Carriers
Rank
Carrier
Complaints per 100,000 passengers
Complaint handling rate
1
Saudia
24
97%
2
flynas
41
100%
3
Riyadh Air
51
100%
Most Frequent Complaints:
1- Flights
2- Tickets
3- Luggage services
Second: Airport Classification
King Khalid International Airport reported the lowest number of complaints among international airports that receive more than six million passengers annually, recording 19 complaints per 100,000 passengers, with a timely complaint closure rate of 100%.
King Abdullah International Airport reported the lowest number of complaints among international airports that receive less than six million passengers annually, recording 2 complaints per 100,000 passengers, with a timely complaint closure rate of 100%.
international Airports (that receive over six million passengers annually)
Airport
Complaints per 100,000 passengers
No. of complaints
Complaint handling rate
King Khalid International Airport
1%
19
100%
international Airports (that receive less than six million passengers annually)
Airport
Complaints per 100,000 passengers
No. of complaints
Complaint handling rate
King Abdullah International Airport
2%
2
100%
Domestic Airports
Airport
Complaints per 100,000 passengers
No. of complaints
Complaint handling rate
Bishah Airport
2%
1
100%
Key Highlights
Metric
Value
Total complaints submitted against carriers
1718
Carriers with least complaints
Saudia (24 complaints per 100,000 passengers)
Highest complaint handling rate
flynas and Riyadh Air (100%)
Most frequent complaints:
Flights, then tickets and luggage services
GACA stated that the monthly index is developed to inform travelers about service quality, promote transparency, and encourage healthy competition in the aviation sector.
Logo ofGeneral Authority of Civil Aviation (GACA)
The General Authority of Civil Aviation (GACA) issued the index for the classification of air transport service providers and airports based on the number of complaints filed by travelers with the authority in July 2026.
The total number of complaints submitted by passengers against airlines stood at 1,718, a decrease of 13% compared to 1,974 complaints in July 2025.
First: Classification of National Carriers
Rank
Carrier
Complaints per 100,000 passengers
Complaint handling rate
1
Saudia
24
97%
2
flynas
41
100%
3
Riyadh Air
51
100%
Most Frequent Complaints:
1- Flights
2- Tickets
3- Luggage services
Second: Airport Classification
King Khalid International Airport reported the lowest number of complaints among international airports that receive more than six million passengers annually, recording 19 complaints per 100,000 passengers, with a timely complaint closure rate of 100%.
King Abdullah International Airport reported the lowest number of complaints among international airports that receive less than six million passengers annually, recording 2 complaints per 100,000 passengers, with a timely complaint closure rate of 100%.
international Airports (that receive over six million passengers annually)
Airport
Complaints per 100,000 passengers
No. of complaints
Complaint handling rate
King Khalid International Airport
1%
19
100%
international Airports (that receive less than six million passengers annually)
Airport
Complaints per 100,000 passengers
No. of complaints
Complaint handling rate
King Abdullah International Airport
2%
2
100%
Domestic Airports
Airport
Complaints per 100,000 passengers
No. of complaints
Complaint handling rate
Bishah Airport
2%
1
100%
Key Highlights
Metric
Value
Total complaints submitted against carriers
1718
Carriers with least complaints
Saudia (24 complaints per 100,000 passengers)
Highest complaint handling rate
flynas and Riyadh Air (100%)
Most frequent complaints:
Flights, then tickets and luggage services
GACA stated that the monthly index is developed to inform travelers about service quality, promote transparency, and encourage healthy competition in the aviation sector.
