The Kingdom of Saudi Arabia’s flag
Saudi Arabia retained its top ranking in the 2025 Government Electronic and Mobile Services (GEMS) Maturity Index, published by the United Nations Economic and Social Commission for Western Asia (ESCWA), for the fourth consecutive year after achieving a 99% maturity score. 
According to a statement received by Argaam, the index assessed 17 countries and evaluated the maturity of 100 priority government services delivered to individuals and businesses through digital platforms and smart applications, based on a life-events methodology that measures service development, usage, and user satisfaction.
Saudi Arabia’s digital government services maturity score
Year
Score
2022
87%
2023
93%
2024
96%
2025
99%
Saudi Arabia ranked first across the index’s three sub-indices, scoring 100% for Service Availability and Sophistication, 99% for Service Usage and Satisfaction, and 100% for Public Outreach.
Saudi Arabia’s performance in the sub-indices
Sub-index
Score
Service Availability and Sophistication
100%
Service Usage and Satisfaction
99%
Public Outreach
100%
The results reflect the Kingdom’s progress in expanding digital government services across civil, judicial, healthcare, and customs clearance sectors, supported by integrated government systems, greater use of data and artificial intelligence, and enhanced digital inclusion and accessibility, helping improve government efficiency and user experience.
Saudi Arabia also topped the Middle East and North Africa (MENA) rankings for digital government services, ahead of the UAE, which ranked second with 96%, followed by Qatar at 79%.
Top 10 MENA countries in digital government services
Rank
Country
Score
1
Saudi Arabia
99%
2
UAE
96%
3
Qatar
79%
4
Bahrain
75%
5
Oman
75%
6
Jordan
71%
7
Kuwait
67%
8
Algeria
51%
9
Tunisia
42%
10
Iraq
36%
The Kingdom of Saudi Arabia’s flag
Saudi Arabia retained its top ranking in the 2025 Government Electronic and Mobile Services (GEMS) Maturity Index, published by the United Nations Economic and Social Commission for Western Asia (ESCWA), for the fourth consecutive year after achieving a 99% maturity score.
According to a statement received by Argaam, the index assessed 17 countries and evaluated the maturity of 100 priority government services delivered to individuals and businesses through digital platforms and smart applications, based on a life-events methodology that measures service development, usage, and user satisfaction.
Saudi Arabia’s digital government services maturity score
Year
Score
2022
87%
2023
93%
2024
96%
2025
99%
Saudi Arabia ranked first across the index’s three sub-indices, scoring 100% for Service Availability and Sophistication, 99% for Service Usage and Satisfaction, and 100% for Public Outreach.
Saudi Arabia’s performance in the sub-indices
Sub-index
Score
Service Availability and Sophistication
100%
Service Usage and Satisfaction
99%
Public Outreach
100%
The results reflect the Kingdom’s progress in expanding digital government services across civil, judicial, healthcare, and customs clearance sectors, supported by integrated government systems, greater use of data and artificial intelligence, and enhanced digital inclusion and accessibility, helping improve government efficiency and user experience.
Saudi Arabia also topped the Middle East and North Africa (MENA) rankings for digital government services, ahead of the UAE, which ranked second with 96%, followed by Qatar at 79%.
Top 10 MENA countries in digital government services
Rank
Country
Score
1
Saudi Arabia
99%
2
UAE
96%
3
Qatar
79%
4
Bahrain
75%
5
Oman
75%
6
Jordan
71%
7
Kuwait
67%
8
Algeria
51%
9
Tunisia
42%
10
Iraq
36%
