GACA said the total number of complaints submitted by passengers against airlines stood at 2,155 in May 2026
The General Authority of Civil Aviation (GACA) issued the index for the classification of air transport service providers and airports based on the number of complaints filed by travelers with the authority in May 2026. 
The total number of complaints submitted by passengers against airlines stood at 2,155.
First: Classification of National Carriers
Rank
Carrier
Complaints per 100,000 passengers
Complaint handling rate
1
Saudia
43
81%
2
flynas
58
100%
3
Flyadeal
90
99%
Most Frequent Complaints:
1-Flights
2-Tickets
3- Luggage services
Second: Airport Classification
King Khalid International Airport reported the lowest number of complaints among international airports handling more than 6 million passengers annually, with 13 complaints and a timely complaint closure rate of 100%.
International Airports (Over six million passengers annually)
Airport
Complaints per 100,000 Passengers
No. of Complaints
Complaint Handling Rate
King Khalid International Airport
1%
13
100%
International Airports (Less than six million passengers annually)
Airport
Complaints per 100,000 Passengers
No. of Complaints
Complaint Handling Rate
Prince Naif bin Abdulaziz International Airport
1%
1
100%
Domestic Airports
Airport
Complaints per 100,000 Passengers
No. of Complaints
Complaint Handling Rate
King Saud Airport
3%
1
100%
Key Highlights
Metric
Value
Total complaints submitted against carriers
2,155
Carriers with least complaints
Saudia (43 complaints per 100,000 passengers)
Highest complaint handling rate
flynas (100%)
Most frequent complaints
Flights followed by tickets and luggage services
GACA stated that the monthly index is developed to inform travelers about service quality, promote transparency, and encourage healthy competition in the aviation sector.
GACA said the total number of complaints submitted by passengers against airlines stood at 2,155 in May 2026
The General Authority of Civil Aviation (GACA) issued the index for the classification of air transport service providers and airports based on the number of complaints filed by travelers with the authority in May 2026.
The total number of complaints submitted by passengers against airlines stood at 2,155.
First: Classification of National Carriers
Rank
Carrier
Complaints per 100,000 passengers
Complaint handling rate
1
Saudia
43
81%
2
flynas
58
100%
3
Flyadeal
90
99%
Most Frequent Complaints:
1-Flights
2-Tickets
3- Luggage services
Second: Airport Classification
King Khalid International Airport reported the lowest number of complaints among international airports handling more than 6 million passengers annually, with 13 complaints and a timely complaint closure rate of 100%.
International Airports (Over six million passengers annually)
Airport
Complaints per 100,000 Passengers
No. of Complaints
Complaint Handling Rate
King Khalid International Airport
1%
13
100%
International Airports (Less than six million passengers annually)
Airport
Complaints per 100,000 Passengers
No. of Complaints
Complaint Handling Rate
Prince Naif bin Abdulaziz International Airport
1%
1
100%
Domestic Airports
Airport
Complaints per 100,000 Passengers
No. of Complaints
Complaint Handling Rate
King Saud Airport
3%
1
100%
Key Highlights
Metric
Value
Total complaints submitted against carriers
2,155
Carriers with least complaints
Saudia (43 complaints per 100,000 passengers)
Highest complaint handling rate
flynas (100%)
Most frequent complaints
Flights followed by tickets and luggage services
GACA stated that the monthly index is developed to inform travelers about service quality, promote transparency, and encourage healthy competition in the aviation sector.
